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Can I send a single direct message to a homeowner in their app?

HOA Boardmember Association Communication Guide      App Interaction      Can I send a single direct message to a homeowner in their app?
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Nope
Yep, that's right!
Account Registration
How can I help a homeowner that is having trouble registering for or using the app?
What do I do if I see a homeowner who sold their home still listed as the homeowner?
What if an owner lost their postcard or accidentally threw it away?
What if a resident/Owner is not receiving email notifications for the community?
Why do residents need to register/sign-up for an account via the app?
App Interaction
How do I read and reply to messages in the Message Center?
Can I send a single direct message to a homeowner in their app?
Can I send a mass message or e-blast to the entire community?
Where are the board meeting minutes?
Where can a resident find the deed restrictions?
Association Financials
How do I provide association financial reports to homeowners?
What if a homeowner asks what their assessments are used for?
Where can a homeowner find a copy of the HOA's budget?
Getting Started
How To Embed a Video Into a Post
What documentation do I need to get from a vendor in order to hire them?
Why can't a resident have direct access to our Jellybird Community Coordinator?
Homeowner Billing
What if a homeowner accidently paid their assessments more than once?
What is a capitalization fee?
What is delinquent interest?
How much is a late payment?
What is a transfer fee?
Improvement Requests
Which owner has the responsibility to repair the fence?
What if an owner needs to perform maintenance repairs on their home?
What if an owner wants to appeal an ACC Committee's denial?
How can an owner find the Deed Restrictions?
An owner needs to paint their home or fence, do they need to fill out an ACC Request?
Property Code
Property Notices
How do I answer questions about a Property Notice
Property Notice Questions

Can I send a single direct message to a homeowner in their app?

Yes. You can send a direct message to a homeowner using the Message Center. You will need to do so by logging into the Board Admin Portal , then find the homeowner you wish to contact by accessing the Homeowner List. Hover over Homeowners on the top left, then click Homeowners in the drop down menu. Search or scroll to the homeowner you wish to contact, then click on their name to open their profile. Once their profile is open, click on the Quick Message button on the right side of the screen above all of the homeowner information.

A pop up screen will appear. From there, you can enter a subject line, type a message and attach a file or photo if you wish. When complete, click Send. This message will then appear in the homeowner’s Message Center in their app.

Direct Message , Message
Last updated byChris Henson on January 26, 2022
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