The most common issue is that an owner is using information that doesn’t match the records JellyBird has for ownership.  For example, typing Jon Smith instead of Jonathan Smith as is listed in our ownership records.  Ask the owner to enter the information exactly as it is printed on their welcome postcard or as it is on the owner list provided to the Board members from the JellyBird Association Coordinator.  If the owner’s registration is rejected for any reason, they will receive an email from the JellyBird system with the reason why it was rejected and how to correct the issue… this message often ends up in Spam or Junk Email folders.  Ask your neighbor to check there and follow the instructions on correcting the registration issue.