When a homeowner submits these forms in the app, they are put in a workflow queue with the Jellybird staff who works them first come, first serve. There are couple of factors that could lead to a delay in completion. Each of these workflows takes time to manually confirm the information submitted and process the request. Depending on the request and/or the completeness of the submission, this may take as little as one day or as much as 30 days. For example, if someone submits an Update Account Information form, it does not happen instantly. A Jellybird team member must manually confirm what was entered. If someone just submitted the request within a couple of hours, we will need to ask that they be patient and let the information get confirmed and updated and they will receive a confirmation when complete.

On the subject of confirmation emails, when the form was submitted, they should have received a confirmation email letting them know the form was received. If they did not, then their email address entered in the form may have been incorrect, which means they would not have received a completion notice either. If they did receive a confirmation, but have not yet received a completion notice weeks later, then we will need to look into it manually. There may be a hold up due to an incomplete request or inaccurate information.

If it has been more than 2 weeks without any contact, then please contact your Community Coordinator with the homeowner name, address and which form and the will contact the department in charge of that process for a response.