There is usually a delay in homeowner turnover in the system, as the change is made when the title company handling the closing sends the information to Jellybird. This can take between 7-30 or more days. If a homeowner is still listed well after that, it will need to be investigated by the Jellybird closing department.

In this case, please let your Community Coordinator know the address, former homeowner name and the date the home sold, if available. Jellybird will then verify whether they have record of this real estate transaction and the county records. If there is a discrepancy, the change will be made accordingly.