Information for ACH Payments

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Account Registration
How can I help a homeowner that is having trouble registering for or using the app?
What do I do if I see a homeowner who sold their home still listed as the homeowner?
What if an owner lost their postcard or accidentally threw it away?
What if a resident/Owner is not receiving email notifications for the community?
Why do residents need to register/sign-up for an account via the app?
App Interaction
How do I read and reply to messages in the Message Center?
Can I send a single direct message to a homeowner in their app?
Can I send a mass message or e-blast to the entire community?
Where are the board meeting minutes?
Where can a resident find the deed restrictions?
Association Financials
How do I provide association financial reports to homeowners?
What if a homeowner asks what their assessments are used for?
Where can a homeowner find a copy of the HOA's budget?
Getting Started
How To Embed a Video Into a Post
What documentation do I need to get from a vendor in order to hire them?
Why can't a resident have direct access to our Jellybird Community Coordinator?
Homeowner Billing
What if a homeowner accidently paid their assessments more than once?
What is a capitalization fee?
What is delinquent interest?
How much is a late payment?
What is a transfer fee?
Improvement Requests
Which owner has the responsibility to repair the fence?
What if an owner needs to perform maintenance repairs on their home?
What if an owner wants to appeal an ACC Committee's denial?
How can an owner find the Deed Restrictions?
An owner needs to paint their home or fence, do they need to fill out an ACC Request?
Property Code
Property Notices
How do I answer questions about a Property Notice
Property Notice Questions

Information for ACH Payments

Some homeowners will request information to provide their bank for ACH payments.  

The phone number that should be entered is 210-640-3911, and the address is 

P.O. Box 299008

Lewisville, TX 75029

ACH , assessment , billing , payment
Last updated byDave Wilkinson on February 8, 2022

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